At Ines Journeys, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund process.
Returns
You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
To start a return, please contact us at [email protected] with your order details and reason for the return. Once your request is approved, we will provide instructions on how to return the item.
Please note that customers are responsible for the return shipping costs unless the item received was damaged, defective, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days after we receive your returned product. Refunds will be issued in the same form as the original payment method.
Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us within 14 days of delivery. Exchanges are subject to product availability.
Non-Returnable Items
Certain products such as personalized items, gift cards, or items marked as final sale cannot be returned or refunded.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or payment provider. If you still have not received it, contact us at [email protected] for further assistance.
Contact Us
For any questions about our Refunds and Return Policy, please reach out to us at:
Email: [email protected]